Our Guarantee

Our Warranty & Service Guarantee

We stand behind every project we complete — from the first pour to the final seal.

Built to Last. Backed by BorderWerx.

Quality isn't just something we talk about — it's something we guarantee in writing. Every concrete curbing project we complete is backed by a workmanship warranty, and every snow removal contract comes with a clear service commitment. If something isn't right, we make it right. That's the BorderWerx promise to homeowners and businesses from Waconia to the western Twin Cities metro.

Concrete Curbing Warranty

2-Year Workmanship Warranty

All concrete curbing installations are covered by a two-year workmanship warranty from the date of installation. This warranty covers defects in installation technique and workmanship that result in premature failure of the curbing under normal conditions.

What's Covered

Defects in workmanship or installation technique
Premature cracking not caused by ground movement or external impact
Sealant adhesion failures within the first 12 months
Color inconsistencies caused by our application process
Separation or lifting due to improper forming

Concrete is a natural material and minor surface crazing, hairline cracks at expansion joints, and slight color variation over time are normal characteristics — not defects. Our team will walk you through what to expect at project completion.

Snow Removal Service Guarantee

Per-Visit & Seasonal Satisfaction Guarantee

We guarantee that every snow removal visit will be completed to a safe, passable standard. If we miss a trigger event covered under your seasonal contract or a visit falls short of the agreed scope, we will return at no additional charge.

What's Covered

Return visit at no charge if trigger conditions were met and service was not performed
Re-service if cleared areas refreeze within 4 hours of our visit due to our de-icing application
Correction of any property damage caused directly by our equipment
Prompt response to service complaints within one business day

Service guarantees apply to contracted service areas only. Conditions beyond our control — including extreme weather events, access restrictions, or areas not included in the original scope — are not covered under this guarantee.

Protect Your Investment

Following these simple maintenance steps will extend the life of your curbing and keep your warranty valid.

Re-seal Every 2–3 Years

A fresh coat of professional sealant every two to three years protects against UV fading, moisture penetration, and freeze-thaw damage. BorderWerx offers re-sealing as a standalone service.

Avoid Harsh De-icers

Rock salt and calcium chloride can accelerate surface scaling on concrete. Use sand for traction near curbing, or ask us about concrete-safe de-icing products.

Keep Soil & Mulch Levels Even

Soil that builds up above the curbing line can trap moisture and accelerate deterioration. Keep bed levels at or below the top of the curbing edge.

Avoid Heavy Equipment Contact

Curbing is designed for landscape borders, not load-bearing use. Keep heavy equipment, vehicles, and lawn tractors from driving over or repeatedly impacting the curbing.

Address Cracks Early

Small cracks that develop outside the warranty period can be repaired before they grow. Contact us for a repair assessment — catching issues early is always less costly.

Clear Snow Carefully

When shoveling near curbing, use plastic-edged shovels rather than metal blades to avoid chipping the surface or sealant layer.

What's Not Covered

Our warranty covers defects in our work — it does not cover damage caused by conditions outside our control. The following are excluded from warranty coverage:

Damage caused by ground heave, frost movement, or soil settlement

Cracks or displacement caused by tree root growth

Impact damage from vehicles, heavy equipment, or lawn machinery

Surface deterioration caused by use of rock salt or harsh chemical de-icers

Normal weathering, minor surface crazing, or color variation over time

Damage resulting from modifications made by the homeowner or third parties

Snow removal service areas not included in the original contract scope

Service delays caused by extreme weather, unsafe access conditions, or equipment failure beyond our control

Have a Warranty Question?

If you have a concern about your installation or service, reach out directly. We respond to all warranty inquiries within one business day.